Frequently Asked Questions FAQ

General

^

Email Address

info@zonddi.com

Where does the name ZONDDI come from?

The name comes from our Founder’s last name - Elizondo.

Products

^

Overview of Zonddi’s Sustainability Process

Sustainability is woven into every piece that we create. The majority of our textiles are sourced from recycled materials like cotton and linen so that we can minimize our carbon footprint. In addition, we exclusively work with FSC-certified wood which not only ensures that our wood comes from responsible and sustainable forestry, but that safe and fair working conditions are involved for every single worker that touches the project.

Where is the furniture manufactured?

Our furniture is manufactured in the city of San Miguel de Allende which is located in Guanajuato, Mexico and revered for its Baroque style architecture and thriving art scene.

How are your frames made?

Most of our frames are made from ethically sourced ash, beech, and oak wood. Most of these materials are customizable in the product description of each item.

What type of suspension do you use?

Since every model has a unique design approach and construction, this may vary. In general, all of our sofas are built with a solid frame, zig zag springs, and 2-3 foam layers which ensure a solid base in addition to a long-lasting performance and commercial use.

How are your cushions constructed?

We use 2-3 high-density foams to ensure long-lasting products.

Are your cushions fully upholstered?

Yes.

Do your frames have a center leg support?

This varies because every design is built differently. We encourage you to visit our detailed production section for a blueprint of each item.

Orders & Payments

^

Overview of the Ordering Process (How does it work?)

Production begins within 24 hours of order placement. During this 24-hour timeframe, modifications and cancellations can be made to your order. Allow up to 10 weeks order to delivery, since all furniture is made to order and we do not keep stock in order to further reduce our carbon footprint.

Overview of Trade Program and Contract Work Process

Our contract program allows Zonddi to collaborate with other interior designers, architects, restaurateurs, hoteliers, and business owners in order to offer a more personalized experience for your projects and other business needs. High-volume discounts are available exclusively for businesses and design-industry professionals seeking to purchase items through the Contract Work Program

Is Financing Offered?

NO.

How long does it take to receive the furniture?

Allow up to 10 weeks for delivery.

Do you offer Swatches?

Yes.

What elements of my furniture can I customize?

Several options related to textiles, color, size, and wood finish depending on the item selected. We encourage you to visit the unique Product Description listed under each product for a more detailed blueprint of what features are customizable.

Can you make additional customizations outside of what I see on your site?

Yes, feel free to contact us to inquire about additional customization options and custom-made products.

Do you offer a trade discount?

15% off.

Shipping & Delivery

^

Overview of the Shipping & Delivery Process

As a promise of our brand and to introduce our design approach to as many places as possible, we provide free shipping on all of our orders. All of our orders ship as freight with lead times varying between 5-6 business days. Other shipping services like white glove may also be eligible with prices ranging between $199-$350 depending on a case-by-case basis. This includes Unpacking & Debris Removal.

Is your furniture shipped fully assembled?

Yes.

How is your furniture shipped?

Furniture is shipped as freight.

What type of delivery services do you provide?

Freight: Free

White Glove: $199-$350

How much does shipping cost?

Freight: Free

White Glove: $199-$350

Will the delivery company contact me to schedule an appointment?

Once we have completed production and your item has been shipped, we will provide you with a tracking number so that you can track every step of your product’s journey.

Can I expedite shipping?

We already offer the best shipping time out there ranging between 6-7 days considering the item is travelling internationally. Customs Clearance, duties, and taxes are already included in your free shipping quote.

Will you dispose of my old furniture?

We do not offer furniture disposal at this time.

Do you ship outside of the contiguous United States?

Yes.

Is there an additional delivery fee for locations outside of the contiguous United States?

Yes, contact your logistics department for more information.

What do I do if my furniture is damaged during shipping?

File a claim.

Warranty & Returns

^

What is the return policy?

Returns may be initiated within 7 days of delivery. Fees: a 15% restocking fee of the product price does apply. The buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost. Items must be returned in the same condition they were received. International customs duties and taxes will not be refunded. Returns of customized or made to order items are returnable at the seller’s discretion. Return shipping costs are not subsidized and may be higher than the original shipping cost.

Will I have to pay for shipping if I return my order?

Yes.

Can I exchange my pieces for something different?

We would need to issue a refund for the item you are returning, then you could place a separate order for the other item.

Can I modify my order once it has been placed?

Yes, but there is only a 24-hour timeframe to make additional modifications after the order has been placed.

What is the Cancellation Policy?

24 hours for cancellation.

What is your warranty?

5 years from manufacturing defect.